- Shipping & Returns
Air Jordan 11 Retro Cool Grey Medium Grey White Release in 2018 Share this...
Delivery Information Delivery Time 15-25 working days for Worldwide. All orders placed online are usually shipped within 72 hours and should arrive in the country where the customer lives within 15-25 working days. However, if you live in the more rural areas it may take longer time. International orders can be held up by customs, unfortunately these delays are beyond our control and we offer no assistance and no compensation in these matters. You will be notified by e-mail once your order is shipped. Orders shipped will be provided with tracking information if you want. In some instances, there may be unexpected delays. If there is a prolonged delay in processing your order, you will be notified by e-mail or by phone. Please note that your order and any information within your order cannot be changed or canceled after we have sent your package. Processing Time 1-3 business days(some products will take 5 business days). Track Your Order We have partnered with a number of reputable shipping companies for the destinations we service, including DHL, TNT, UPS, FeDEX, EMS, AirMail and so on. Whenever the order dispatches, we will send you track number so you can follow the status. 1. Please go to logistics website to check the newest shipping information. Because the web information update slow, sometimes does not display the informations, so please patience waiting for more some days. 2. Sometimes shipping time have some delay, please contact us to extend the time of the goods, thank you for your understanding and patience waiting! Here are the links to all the delivery companies we use so you can track your order: DHL: http://www.dhl.com/en.html UPS: http://www.ups.com/tracking/tracking.html TNT: http://www.tnt.com/portal/location/en.html FedEx: http://www.fedex.com/us/track/